Try these first
- Read the line beside the button you pressed. Atlas Mind says what happened, and often what to do, right there.
- Choose Try again, Retry or Refresh if they are offered. They read the latest state again.
- Do not repeat a change you are unsure about. If a message says the outcome is uncertain, check first: in Details for a message, or in the Vault window for a credential.
- Check for updates in Settings, About.
Messages and agents
| You see | What to do |
|---|---|
| Nothing can answer yet. | Connect an AI app on the Agents page, or add a model in Models and keys. |
| No agent Atlas can reach. | Add one in Settings, AI apps. |
| Sent. Nobody was picked, so no agent will answer. | Choose who gets it with the round button in the message bar and send again. |
| Delivery uncertain; check before sending again | Open Show details and look at the agent before repeating yourself. |
| Signed in, but Atlas isn't in it yet | Open Settings, AI apps, and choose Install Atlas or Finish installing Atlas. |
| The terminal opens in the Atlas window. | Agent terminals open only in the Atlas Mind app. Open it there. |
| Stop was not confirmed. You can try again. | Choose Stop again. |
| … is asking for permission… Answer in the terminal. | Open the agent's terminal and answer it. |
Projects and files
| You see | What to do |
|---|---|
| Open a project first | Choose a project on the Projects page, then try again. |
| A project tile says Moved, No access or Not connected | See folder warnings. |
| The Mind has not read this folder yet. | Choose Update the Mind on the Files page. |
| … changed since you opened it. | Choose Discard mine and reload to keep the other version, or Save mine over it to keep yours. |
| Your changes are not saved | Keep editing to go back and finish; the other choice throws your changes away. |
Connections, Vault and account
| You see | What to do |
|---|---|
| Needs reconnecting, or Needs you | Open the service on the Integrations page and choose Reconnect. |
| Finish connecting … in your browser | Complete the sign-in in your browser. Lost the tab? Choose Open it again. |
| Your plan connects up to … | Disconnect a service you no longer need, or change plan in Settings, Plan. |
| Sign in to Atlas Mind to see your connections. | Choose Sign in. |
| Vault: Not available right now | Choose Retry. See the Vault. |
| Outcome unknown · check before retrying | Look in the protected Vault window before trying the credential again. |
| Google Fonts isn't reachable right now. | Your own fonts still work; try again later. |
| Atlas is getting ready… | Wait a moment. If Restart Atlas appears, choose it. |
Contact us
Write to [email protected]. To help us help you quickly, tell us:
- your Atlas Mind version, from Settings, About;
- which page you were on and what you pressed;
- the exact words of any message you saw.
Where the app offers Copy details, paste those into your email too. Please never send us a password, an API key or any other credential.
For complaints, see our policies. To report a security issue, write to [email protected].