Your account

Messages and what to do

What the app's messages mean and what to do about them. If you are still stuck, write to us and we will help.

Try these first

  1. Read the line beside the button you pressed. Atlas Mind says what happened, and often what to do, right there.
  2. Choose Try again, Retry or Refresh if they are offered. They read the latest state again.
  3. Do not repeat a change you are unsure about. If a message says the outcome is uncertain, check first: in Details for a message, or in the Vault window for a credential.
  4. Check for updates in Settings, About.

Messages and agents

You seeWhat to do
Nothing can answer yet.Connect an AI app on the Agents page, or add a model in Models and keys.
No agent Atlas can reach.Add one in Settings, AI apps.
Sent. Nobody was picked, so no agent will answer.Choose who gets it with the round button in the message bar and send again.
Delivery uncertain; check before sending againOpen Show details and look at the agent before repeating yourself.
Signed in, but Atlas isn't in it yetOpen Settings, AI apps, and choose Install Atlas or Finish installing Atlas.
The terminal opens in the Atlas window.Agent terminals open only in the Atlas Mind app. Open it there.
Stop was not confirmed. You can try again.Choose Stop again.
… is asking for permission… Answer in the terminal.Open the agent's terminal and answer it.

Projects and files

You seeWhat to do
Open a project firstChoose a project on the Projects page, then try again.
A project tile says Moved, No access or Not connectedSee folder warnings.
The Mind has not read this folder yet.Choose Update the Mind on the Files page.
… changed since you opened it.Choose Discard mine and reload to keep the other version, or Save mine over it to keep yours.
Your changes are not savedKeep editing to go back and finish; the other choice throws your changes away.

Connections, Vault and account

You seeWhat to do
Needs reconnecting, or Needs youOpen the service on the Integrations page and choose Reconnect.
Finish connecting … in your browserComplete the sign-in in your browser. Lost the tab? Choose Open it again.
Your plan connects up to …Disconnect a service you no longer need, or change plan in Settings, Plan.
Sign in to Atlas Mind to see your connections.Choose Sign in.
Vault: Not available right nowChoose Retry. See the Vault.
Outcome unknown · check before retryingLook in the protected Vault window before trying the credential again.
Google Fonts isn't reachable right now.Your own fonts still work; try again later.
Atlas is getting ready…Wait a moment. If Restart Atlas appears, choose it.

Contact us

Write to [email protected]. To help us help you quickly, tell us:

  • your Atlas Mind version, from Settings, About;
  • which page you were on and what you pressed;
  • the exact words of any message you saw.

Where the app offers Copy details, paste those into your email too. Please never send us a password, an API key or any other credential.

For complaints, see our policies. To report a security issue, write to [email protected].